"Awful place"

About: Manchester Royal Infirmary

My sister been there for 5 weeks just having IV antibiotics she could have had at local hospital Supposed to be having pacemaker removed still not had it done Has now got a bug from hospital Communication is horrendous No one talks to her and includes my sister in her care She's not told anything unless she asks and then they don't know This bug she's picked up is now with her for life The leaflet she was given stated hand washing with soap and water not gel to be used There was no soap in the room I asked 3 times for some then a nurse told me to use the gel as it's the gel that kills the bugs! Infection control Sister told us a few days later just to make sure we wash our hands with soap and water!Visiting hours are ancient We arrive at 1.30 as we come on the train but can't go in until 2pm and have to leave at 3 pm to get train before rush hour. Wouldn't want to go in this hospital There are a couple of good nurses the rest are rubbish One left an IV machine bleeping away throughout the whole of visiting as she couldn't get it to stop Another good nurse did it in a couple of seconds The doctors never go into her room to speak to her despite the fact they are on the ward every day They discuss her outside the door but don't speak to her !

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

We are very sorry to receive your comments and concerns via the Patient Opinion website about your sister’s experience at the Manchester Heart Centre, Manchester Royal Infirmary.

It is very difficult to respond to the specific concerns you have raised in relation to poor communication and hygiene, without further information so that we can investigate your concerns in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. The standards of care you describe clearly fall below those which we would expect. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss these issues further with you.

The visiting times on the wards within the Manchester Heart Centre are 2pm – 5pm and 6pm – 8pm. The Manchester Heart Centre has implemented a rest/quite time after meals and before visiting time which was suggested by the patients to improve their experience whilst on the ward.

Response from Manchester Royal Infirmary

We are very sorry to receive your comments and concerns via the NHS Choices website about your sister’s experience at the Manchester Heart Centre, Manchester Royal Infirmary. It is very difficult to respond to the specific concerns you have raised in relation to poor communication and hygiene, without further information so that we can investigate your concerns in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. The standards of care you describe clearly fall below those which we would expect. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss these issues further with you. The visiting times on the wards within the Manchester Heart Centre are 2pm – 5pm and 6pm – 8pm. The Manchester Heart Centre has implemented a rest/quite time after meals and before visiting time which was suggested by the patients to improve their experience whilst on the ward. The Patient Experience Team The Central Manchester University Hospitals NHS Foundation Trust

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