Visiting a family member, I witnessed two staff members being loud and aggressive to another visitor who was concerned about the person they were visitng.
The visitor was polite, enquiring and obviously concerned about their relative. The first staff member waffled and did not appear to know what she was talking about and provided an unacceptable response.
A second nurse came in and the visitor asked the same question, again politely and it was a fairly simple question to answer. But, again, the visitor was told they were too busy and were supposed to be on their tea break. This was said with a raised voice and very aggressive manner. If staff cant answer a question, it is simple to be honest and say so but to offer to find someone who can answer it.
The aggressive manner was apparently 'normal' for the second nurse, two other patients discussed it when the nurse left the room. They said she seemed to be permanently angry or stressed. Not a good representation of a nurse on the ward.
"Poor communication"
About: Dr Gray's Hospital / General Surgery Dr Gray's Hospital General Surgery IV30 1SN
Posted by Plumbline1007 (as ),
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