"Good cancer care but lack of water jugs overnight"

About: Crosshouse Hospital

(as the patient),

I had treatment for cancer at Crosshouse Hospital and it was second to none. I received great support, care and attention from all departments I had to attend. Cannot sing this hospital's praises high enough.

My only gripe about the hospital as a whole is the no water jugs after five pm because they're already washed for the next day, which is not good when you're taken in to hospital in the first place because of dehydration.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

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Dear Eilidh,

I am sorry you had this experience. I totally agree, it does not seem very good and it seems strange to me. I wonder if you had asked for a jug after 5.00pm what the response would have been. I have asked one of the wards I know that treats cancer and they wash the jugs late in the evening. If anyone wants water after the jugs have been washed, they are given one back.

I would expect all clinical staff would be encouraging patients to have water, particularly if you have been dehydrated.

If you wish to contact me and let me know what ward you were in, I can explore this and get back to you via Patient Opinion. You can email me on eunice.goodwin@aapct.scot.nhs.uk or phone me on 01563 826222.

I hope the treatment was a great success and you are well now,

Best wishes,

Eunice

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

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Dear Eilidh,

I wonder if I can convince you can contact me and tell me which ward you were in when this happened. We take all feedback very seriously and you are quite correct that this has a potentially serious impact on patient care and recovery. We are very keen to make sure this is not happening in any of our hospitals.

You can email me on eunice.goodwin@aapct.scot.nhs.uk or phone me on 01563 826222 and even leave a message. You do not need to tell me any details and I will respect your anonymity completely.

Best wishes,

Eunice

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Response from Ann Gow, Associate Nurse Director for East Ayrshire Health and Social Care Partnership, East Ayrshire Health and Social Care Partnership, NHS Ayrshire & Arran

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Dear Eilidh

I am pleased that you recieved good cancer care during what must have been a very distressing time for you. I am disappointed at your feedback regarding water jugs and apologise for any distress this caused.

If you can I'd encourage you to get in touch with Eunice so that we can follow up with the ward concerned. I will endeavour however to remind all charge nurses to ensure water jugs are available at all times of the day.

Thank you for your feedback

Kind regards

Ann

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