"Eye department Out Patients Experience"

About: Royal Cornwall Hospital (Treliske)

I arrived for my out patient appointment in plenty of time. I presented myself at the reception desk of the outpatients eye department. There was no other patient waiting at that time. The member of staff at the reception desk simply carried on typing. Never acknowledged my presence. I stood there waiting for a good seven minutes. Then I realised the side of the desk I was standing was meant for emergencies. Upon this realisation, I moved over the left side where another receptionist acknowledged me. I just wonder what would have happened had I been illiterate! I was finally called in to see one of the eye doctors. She carried out a basic eye examination on the slit lamp, but did not attempt to evert the upper eyelid despite my symptoms being related to the superior fornix. No wonder she could not identify my problem, she obviously did not look. Thankfully I work in optics and I was able to challenge her diagnosis or lack of it. I wonder what happens to the many patients who have no knowledge of eye conditions?

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