"Food Poisoning - Visited Saturday 19/01/2015..."

About: Ilkeston Community Hospital

This is my local hospital and I have been a fair few times and the experience is normally good. When I went this Saturday in a huge amount of pain with food poisoning I could barely walk to the counter, the lady at reception was nice and got me straight into the nurse as I was almost passing out, that's were the nice treatment ended. I wish I could of taken the nurses name but due to how i was i had bigger things to worry about, anyway she had absolutely no sympathy and had an attitude. I After asking me a million questions for her record not because she was concerned but to cover her she then abruptly said I can only give you parecetomal and unless you have something broken then you need to go to queens or derby! I spent at least 40 mins rolling around in pain answering her questions hoping to get some form of treatment after for her to quite smugly say that at the end. She may not get found out and her boss may never read this but I hope she does. The way you behaved as a human being never mind a nurse was disgusting, you let down all the other staff that are lovely their.

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Response from Ilkeston Community Hospital

I am very sorry to hear of your experiences when you attended the Ilkeston Hospital, Minor Injury Unit on Saturday. I will certainly be looking into your concerns, sharing them with the staff concerned, and actioning as necessary. I am very keen to hear more from you and would be very grateful if you would contact the Patient Experience Team (01773 525119) to discuss what happened in more detail. They can also discuss whether you want to make a complaint. We look forward to hearing from you. Regards Julie Henson. Senior Sister, Minor Injuries Units, Ilkeston / Ripley Hospitals, Derbyshire Community Health Services NHS Foundation Trust

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