"Telephone reception"

About: West Suffolk Hospital

May I say that the telephone receptionsist / Switchboard operator into the WSH I found repeatedly rude & abrupt on the 4 occasions that I rang regarding my next of kin over the last 3 days....... As the first point of contact I feel that WSH needs a better person as the first voice.... The rest of WSH does do a Sterling Job...My advise do not ring unless you have a very strong will and commanding voice..............

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from West Suffolk Hospital

Thank you for your review and we're very sorry to hear this. We will pass your comments on to those who look after the swithboard team.

  • {{helpful}} of {{total()}} people think this response is helpful