"Extra rude DR"

After suffering a long day with pain from a problem I am having for while in my body, I back home quite late evening and still having the same pain. I called NHS 111 and they were absolutely very nice and helpful and take their time with me to check with me everything and give me very good advice that makes my pain a bit calmer. Before we finished the call they booked for me appointment on the morning in Saint Pancras Hospital Bloomsbury Building, Care UK. From the very first moment I interred the office and the DR are extremely rude and completely unhelpful even I said to him that already that I am still in pain and he can see that but he didn’t feel anything for me and carry on his rude, attitude without a reason, anyway I left his office and can't believe what happened with me and how nasty he was.

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Responses

Response from St Pancras Hospital

Dear David, I was very sorry to read of your experience. As you point out, the GP Out-of-Hours service is provided by Care UK. I am sure that colleagues in Care UK will appreciate this feedback and will want to investigate. If you would like to email me directly at graeme.caul@nhs.net with your permission I will pass your feedback to colleagues at Care UK to fully investigate and respond to you directly. With best wishes Graeme Caul Borough Director: CNWL Camden

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