"Great on 16th Jan, not so great 18th Jan."

About: Darlington Memorial Hospital

All the staff were great on the evening of 16th January. I can't recommend them enough! :) This morning, unfortunately, was completely the opposite. There were 2 receptionists. One was busy dealing with an ambulance man. The other was busy talking socially to 2 ambulance men - too busy to deal with us.... It was the other lady who dealt with us, after she'd finished with the ambulance man. I felt like the Charge Nurse thought we were wasting his time. We simply wanted to know what we should do next.

Story from NHS Choices

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visits to A&E at Darlington Memorial Hospital. I am very sorry to hear that you were unhappy with your experience on one of the occasions and we will make sure your feedback is passed to the Matron so this can be highlighted with the staff. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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