"Efficient caring service"
Posted by Shammy (as ),
I had occasion to use NHS 111 in Scotland over the festive period and just wanted to share a very positive experience.
My wife became unwell over Christmas and needed to some attention, but not A&E. I used the NHS 111 service and got through in a relatively short time, only a matter of minutes. Spoke to a call handler who was very pleasant and helpful. He told us that he we would receive a call back within 20 minutes with an appointment time at our local out of hours centre, and that's exactly what happened.
The one opportunity for improvement is that when the person phoned back with the appointment the mobile reception was poor and she said she would call again in 15minutes. However, over an hour passed and we had to phone them back to get the appt. It was probably forgotten due to busy-ness, but it might be good to think about a system for this eventuality if you don't already have one.
Overall very good. Thank you!