"Lack of communication from hospital about appointments."

About: Dorking Hospital East Surrey Hospital / Gynaecology

(as the patient),

I was originally referred to Mr Penney's outpatient clinic in Dorking in early October 2014 and then referred on for an MRI scan.

I needed to chase for the MRI scan twice as after about a month I had heard nothing. Eventually I had my MRI scan and I am now awaiting a procedure with Dr Pankania in March.

After the first appointment in Dorking I was asked back for a biopsy which was carried out in mid-November in Dorking. By Christmas I had heard nothing even though I was assured it would be less than two weeks for results.

After a lot of phoning to Mr Penney's secretary at East Surrey Hosptal I was told that as a result of the biopsy I would need a further test- a hystoscopy. Early January I received a letter from Mr Penney saying he had made an appointment on my behalf but gave no details. I am still awaiting this appointment and I have been told that if it is not carried out by March I can not have my procedure with Dr Pankania. I have phoned the consultant's secretary twice but she has not phoned me back in more than a week.

I have no confidence and I think I am lost in the system, being ignored.

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Responses

Response from Garry East, Assistant Director for Clinical Support Services, Clinical Support Services, Surrey and Sussex Healthcare NHS Trust

Dear Maura,

I’m very sorry to read about your experiences and I would like to help sort this out for you. If you could contact me directly with your details then I will be able to liaise with the departments involved in your care.

Kind regards,

Garry East

Associate Director - Clinical Support Services

Surrey & Sussex Healthcare NHS Trust

Tel: 01737 768511 ext. 2193

E-mail: Garry.East@sash.nhs.uk

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