"wrong diagnosis"

About: Western Eye Hospital

I got seen by a nurse rather than an optholmologist that's probably why I ended up with the wrong diagnosis. I got told I just got some dry eyes and given some eye drops to help with the dryness. What I actually suffer from is an allergy so what I actually needed was antihistamines... I knew this, the pharmacist knew this and two doctors that I consulted after knew this. If your going to open a service to treat people then you need to ensure that either the nurses are up to scratch on their training or the actual doctors present have time to see the patients. It scares me to wonder how many people with serious eye conditions are dismissed as something minor.

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Responses

Response from Western Eye Hospital

Imperial College Healthcare NHS Trust is concerned to read of your experience and we sincerely apologise. You have raised some significamnt issues and it would be important to be able to investigate and ensure that this does not happen again. We hope you will conntact our PALS seevice with further details to facilitate this. pals@imperial.nhs.uk

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