"visiting relative"

About: Cumberland Infirmary

had a relative on Beech D ward for the past 4 days ward discusting,filthy. change over bed done yet rubbish left in bag on end of bed staff not washing hands after seeing to a patient public toilets blocked and rubbish on floors no wonder there is a bug going round the staff need to take more care with their cleanlyness would not recomend this ward to anyone discusting and staff not polite to patients nor visitors would rather stand talking among themselves

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Responses

Response from Cumberland Infirmary

I am very sorry to hear that you did not find our usual standards of cleanliness and care when you were on the ward. Thank you for drawing this to our attention. I will make sure that the teams are made aware of your comments at the earliest opportunity . Kind regards Alison Patient Experience

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