"Excellent staff and very well looked after"

About: Manchester Royal Infirmary

I went into Manchester Royal hospital to have an operation to put my cheekbone back into place and stayed over night before the surgery. From the time I arrived I was very well treated from my nurse who looked after me to the surgeons who performed the operation. It was the first operation I have had but there was not a single point I was worried. I was always relaxed due to my care. The day unit I was placed into before and after my surgery was very clean and I was genuinely cared about whilst I was in their care. The staff members who looked after me are a big credibility to the hospital and other practices should follow in their example. Thank you to everyone x

Story from NHS Choices

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Response from Manchester Royal Infirmary

Thank you for your comments posted on the NHS Choices website regarding the care you received from the Maxilo-Facial Unit of our Division of Surgery. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects their hard work and dedication. It was reassuring to hear that you felt that the quality of care you received was excellent – from the way the staff treated you to the procedure you underwent. We are also pleased to hear that you did not feel worried at any time because you knew you were in good hands. We can assure you that we have passed on your thoughts to the Division and to the staff involved. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust

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