"Day surgery"

About: Hexham General Hospital

I attended for a day case procedure on 20th December 2014. From initial outpatient appointment with mr kasis my care has been outstanding. On the morning of the procedure I was told to arrive at 10am. I was swiftly taken away into the unit and had pre-op checks performed. The team of nurses were extremely efficient and reassuring and explained what to expect. In theatre the staff were excellent and put me at ease., a nurse talking to me and taking my mind off the procedure that was done under local anaesthetic. In a little over 3 hours from start to finish I was professionally treated with dignity and respect and discharged with a follow up appointment in out patients Myself, nor my husband cannot speak highly enough of my experience there!

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Responses

Response from Hexham General Hospital

Dear Madam, I can appreciate why some surgery just before Christmas night have had you concerned, so it is lovely to hear how our staff have responded. I am delighted that you received all the care you needed from us and that this was delivered in a professional, compassionate and efficient manner - that's everything we're aiming for ! Your kind reflections mean a great deal to us - I will ensure they are passed on to Mr Kasis and the team. Take good care of yourself and your husband ( I bet he was worried about you too!) Best wishes, Annie

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