"All nurses and doctors very nice but no sleep"

About: Royal United Hospital

The nurses in d3 couldnt have been nicer and looked after me all day. I was then moved upstairs to a bed in the evening in a room with 3 others. Unortunately all 3 of the other patients were a nightmare so i got no sleep all night, i was in with severe sikness and was put next to an old lady who often went to the toilet behind a curtain next to me... The smells and discussion from nurses didnt do much to help! considering really all i needed was rest and a drip i felt worse the next morning than i did the night before. Im sure its not the hospitals fault and i just got unlucky. Also the phone on reception is so loud it constantly disturbed my sleep.

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Response from Royal United Hospital

We thank you for your comments about the care you received at the RUH and will certainly forward these on to the staff in department D3 who, we are sure, will be very grateful for your kind words. We welcome your comments regarding your experience once moved to a ward at the RUH as it helps us to identify problems and improve the quality of our service and care. If you would like for us to investigate your concerns fully, please contact our Patient Advice and Liaison Service on 01225 825656 or via email at ruh-tr.PatientAdviceandLiaisonService@nhs.net.

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