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Professionalism from Rheumatology Clinic and Day Ward

Posted By Fab

"Professionalism from Rheumatology Clinic and Day Ward"

About: Glasgow Royal Infirmary / Rheumatology (wards 15/28 & 20/21)

(as the patient),

I was diagnosed with RA over one year ago and was referred to the outpatients clinic. I have been attending the outpatients clinic and day ward since diagnosis.

Although I have tried several drugs unsuccessfully I now thankfully have been eligible for a new treatment which has had remarkable results.

My consultant explained everything clearly during all of my treatment and I had every confidence in her and have been treated with the utmost professionalism throughout my treatment.

All of the rheumatology team Consultant, Sister, nursing staff and reception staff have been fantastic.

I am so grateful for the standard of treatment I have received and would like to thank them all.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 9 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 16/01/2015 at 14:18
Published on Care Opinion at 14:35

Dear Fab,

Thank you so much for taking the time to highlight the excellent service you have had from the rheumatology team over the past year. It is fantastic to hear such warm praise for all members of staff, over a consistent period of time.

I will share your comments with the team as I know they will appreciate your kind words. Such positive feedback highlights what is done well in our services and we can learn from this as much as we can when things don't go so well.

Thank you again and best wishes for your future treatment,

Lorna

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