"Had baby a few weeks early so was told he would..."

About: Royal Preston Hospital

Had baby a few weeks early so was told he would stay in neonatal until due date but was given no information how that department operates and what to expect. The Doctors however were professional and pleasant throughout this period but the same cannot be said about the neonatal nurses. They did not once ask me during my stay how I was or gave me any advice when I asked certain questions. The whole time was very stressful and confusing as I felt I didn't know what I was doing and i felt belittled by the nurses. I didn't speak my mind while I was there because i didn't want the care of my baby to be affected. I overheard nurses pick which babies they want to look after and ones they didn't! I appreciate all that neonatal unit offers to help babies in all conditions but my experience was upsetting and hopefully I never have to experience it again

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback. I'm sorry to hear of your experience at what was a difficult and worrying time for you and your family. I have shared your comments with the general manager for the Neonatal Unit; however, if you feel you would like to discuss your concerns in person and in more detail, can I ask you to please contact our Customer Care department on 01772 522125.

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Response from Royal Preston Hospital

Thank you for taking the time to provide your feedback. We are sorry to hear of your experience at what was already a worrying time for you and your family. Your comments have been shared with senior staff in the Neonatal Unit; however, if you feel it would be helpful to discuss your concerns in more detail, please do not hesitate to contact staff in the Customer Care department on 01772 522521.

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