"Best staff ever"

I have had a lot of appointments /hospital stays but was treated at Accrington hospital this evening for a minor accident , and feel the staff deserve so much praise,, caring, polite, helpful,, absolutely brilliant and I'm very grateful to have been seen/treated the way I was tonight, from the Receptionist to all the nurses/staff etc , Thank you very much x

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Accrington Victoria Hospital

Dear Marie Many thanks for your feedback on your experience of our Minor Injuries Unit at Accrington Victoria Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team who will be very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks and best wishes on your recovery Wendy Stobbs, Senior Patient Experience Facilitator

  • {{helpful}} of {{total()}} people think this response is helpful