"Impressive leadership, coordination and compassion"

About: St George's Hospital (Tooting) (London)

We were emergency transferred from St Peter's Chertsey because our 5 year old had fallen down the stairs and fractured his skull leading to a bleed on the brain. The whole operation when we arrived at St George's was impressive: I was greeted by someone who introduced himself and briefly explained what was going to happen and his role. He instantly put us at ease. He then introduced us to key personnel including the neurosurgical team and paediatric doctors. He then turned his attention to our son and it was massively reassuring to see the clarity of thought and organisation as our son's precise details and condition were described to what seemed to be a massive team of people. We were taken from there to the Relatives Room. All the way through we were checked on and kept informed as to what was happening. We were then taken to complete the Consent Forms by one of the A&E nurses who was compassionate and reassuring. This helped us to relax knowing that our son was being well-cared for. The operation to release the bleed/pressure on his brain was successful and he is well on the way to making a full recovery thanks to the tens of NHS staff who intervened and cared for him since the accident. What particularly impressed us was that the nurse made the effort to come to check on how he was doing at the start of his next shift the following day. This was indicative of people taking pride in their job and doing it well but also going the extra mile to care for us and most importantly our son at a really traumatic time. We will be forever grateful for how the 3 of us were treated by the A&E team (as well as the nurses and doctors in PICU/Nicholls Ward for which we have written a separate review).

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Response from St George's Hospital (Tooting)

Thank you very much for taking the time to post your feedback about your experience at St George's Hospital. Your kind comments about the NHS staff who intervened and cared for your son after the accident and the comments on the pride staff took in their roles and the extra mile they went to care for you and your son, will be sent to the managers of A&E, PICU and Nicholls Ward. In turn they will inform the staff. We wish your son well in his recovery.

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