"Problems with getting prescription"

(as a service user),

The service provided is appalling, I haven't had one positive experience in all of the years I've been going. My prescription is regular and is never complete and I have to make 2 journeys. I always have to ring and chase my prescription and on more than 2 occasions my prescription has been lost. My prescription can not be obtained from anywhere else.

The first part of my current prescription was ready in mid December and I should have received a message when the rest was ready. I never did and had to chase it and was fobbed off with excuses.

When I went to collect the remaining part of my prescription I had to leave empty handed. There was absolutely nowhere to park.

There is no consistency is the service provided. One person tells you one thing and then someone else tells you something completely different.

When my prescription is not ready all in one go then I feel that it should be posted using recorded delivery.

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Responses

Response from Nottingham University Hospitals NHS Trust

We have received your feedback and are looking into the concerns you have raised. Sorry it has taken longer than we would have liked to come back to you. We will post a fuller response to the comments you have shared with us over the coming days.

Update posted by Madeline13 (a service user)

I still haven't got all of my prescription and it is now February. I feel like I'm being discriminated because the tablets I take are on a patient named basis, so I'm expected to make repeated trips to the hospital just to complete one prescription.

Response from Nottingham University Hospitals NHS Trust

Dear Madeline13.

Thank you for taking the time to share your experience. We are sorry to hear that our service fell below our shared expectation. We welcome your views on how we can improve our service – if you wish to do so, please contact our Patient Advice and Liaison Service on 0800 183 0204 or email PALS@nuh.nhs.uk and we will listen to your story based on your recent experience of our pharmacy and provide you with the answers you deserve to receive.