"Shocking & eye opening"

About: Sunderland Royal Hospital

After visiting ward 52 for a number of weeks I am absolutely horrified to witness the lack of care and respect shown to the elderly. I intend to make a formal complaint and vow that none of my family members will ever end up in this ward.

Story from NHS Choices

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Response from Sunderland Royal Hospital

We are really sorry to hear that your feel the level of care and respect on the ward was not at the level we would expect. If you haven't already done so, please contact our Help and Advice Service who will ensure this is looked into for you. The contact details are: pals@chs.northy.nhs.uk or freephone 0800 587 6513.

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