"Birmingham Hospital contributing to their own bed..."

I am trying to give a balanced view but remain very disappointed about the service provided by the hospital in caring for my farther who is an elderly but very with it gentlemen at 93. My dad had a fall which has lead to a small fracture this part of his care is fine and he is now able to move around again with the help of a Zimmer frame. My Dad had two already existing conditions which has required attention and despite several requests neither of these matters have been addressed, or if they have been we have certainly not been advised. The matters are best addressed by father's GP but of course this is impossible during his hospital stay. After two or three days by father was fit enough to leave hospital however despite several requests to progress this matter so far as a can see nothing is happening. This problem is made worse in that there is no named and publicly known individual who is responsible for my father's care whilst he is at hospital so there is nobody that we can address our concerns to. Instead I get the distinct impression that the hospital are happy for my Dad to continue his stay there to receive poor quality care, since it seems to serve the hospital's need rather than my father's needs. Dealing with the hospital is like dealing with a Jelly you keep on prodding and you feel like you have made some impression but everything ends up in exactly the same position has before. To my knowledge at least three people have been advised of my fathers continuing needs and circumstances but still we are asked the same questions I also have a side issue, I have visited the hospital three times and during this visit the only hand drier at the toilet in the reception area is broken and there is no other means to dry your hands. This is not good for hygiene and reflection of the poor quality management of the hospital. Surely you can do better than this. My Dad is still in the hospital so I shall report on our continuing progress in trying to extract him

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Responses

Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the care of your father at the Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are sorry that you found the hand dryer not to be working when you visited the toilet in our hospital. We are aware that this was an issue and that there was a delay in getting it fixed. The reason for this was outside of our control although we appreciate the difficulty this caused for patients and visitors. We are happy to confirm that the dryer is now working and we are working to reduce the risk of further problems in the future. We are also very sorry that you are disappointed with the service provided by the hospital in relation to your father’s care and treatment. Your comments have been forwarded to relevant senior staff. They are very keen to talk to you directly about your experience, and the concerns that you have as it is not appropriate for us to go into any detail about the care of an individual patient through this website. If this would be helpful please make contact via our Patient Advice and Liaison Service (PALS) team who will be pleased to put you in touch with the relevant staff members. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.