"great physio but problems with the receptionist"

About: Norfolk Community Health and Care NHS Trust / Community physiotherapy

(as the patient),

I feel like the community physio team are being let down by the rude staff on reception at the GP practice. I hate booking in as you don't get any recognition from one particular receptionist, just a grunt when you give your details ( several times).

Apart from the receptionist, the physio, Nicola, is great.

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Response from Christine Little, Patient Experience Lead, Norfolk Community Health and Care NHS Trust

Good Morning

Thank you for your comment, it is good to know that your Community Physiotherapy is a positive experience but disappointed to hear that your experience of the GP reception has not been acceptable. In order for us to deal with this matter and to inform the Community Physiotherapy team of your positive feedback, it would be helpful if you could contact us with more detail in the Patient Advice and Liaison Service, pals@nchc.nhs.uk, 0800 088 4449.

Kind regards

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