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great physio but problems with the receptionist

Posted By Potty Dotty

"great physio but problems with the receptionist"

About: Norfolk Community Health and Care NHS Trust / Community physiotherapy

(as the patient),

I feel like the community physio team are being let down by the rude staff on reception at the GP practice. I hate booking in as you don't get any recognition from one particular receptionist, just a grunt when you give your details ( several times).

Apart from the receptionist, the physio, Nicola, is great.

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Responses

Response from Christine Little, Patient Experience Lead, Norfolk Community Health and Care NHS Trust 9 years ago
Christine Little
Patient Experience Lead,
Norfolk Community Health and Care NHS Trust

Ensure the patient, carer or family member voice and experience is heard, acted upon and used to help services know when care and treatment works well and where it can be improved.

Submitted on 15/01/2015 at 12:05
Published on Care Opinion at 13:43

Good Morning

Thank you for your comment, it is good to know that your Community Physiotherapy is a positive experience but disappointed to hear that your experience of the GP reception has not been acceptable. In order for us to deal with this matter and to inform the Community Physiotherapy team of your positive feedback, it would be helpful if you could contact us with more detail in the Patient Advice and Liaison Service, pals@nchc.nhs.uk, 0800 088 4449.

Kind regards

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