"AI EMU moved C8 EMU"

Thank you, Kath, for taking the time to give us feedback about your recent visit to our hospital. We appreciate your kind comments about the staff in the department but are very sorry that you were so disappointed by your experience overall. We have faced a very difficult winter with increasing pressure due to a high volume of patients needing to be admitted to hospital. When inpatient beds are in high demand we sometimes have to open beds in areas normally used for patients needing day case procedures. Unfortunately, this means that patients usually treated in these areas either have to be cared for elsewhere or have their appointment rearranged for a later date. Our priority is to always ensure that appointments are kept and patients are not left without timely treatment, even if this means treating them in an alternative area. However, if we do take the decision to relocate treatment, the area we move patients to should always be appropriately equipped for the treatment being offered and so we can only apologise if this was not the case during your visit. We absolutely agree that it is completely inappropriate for patients receiving lengthy treatment to be sat in uncomfortable chairs for a prolonged period of time. We are very sorry that these temporary arrangements had such a negative impact on your experience and hope that we are able to get it right in the near future. We are also currently awaiting delivery of four new reclining chairs which should be more comfortable for patients We have passed your comments on to the lead nurse, matron, and management team for this area, who will use your feedback to help make improvements. If you have any further comments, suggestions or queries about the arrangements for your care please do not hesitate to speak to the lead nurse or a member of the team taking care of you. Thank you.