"Long waiting list!"

About: John Radcliffe Hospital

Waited over 3 months for the initial ENT appointment, and then when I attended the appointment, I was told that I needed surgery but the waiting list was 6-8 months! However, the NHS guidelines say I have the right to start treatment within 18 weeks of a referral, why doesn't this apply here? On the plus side, all the staff were lovely and kind and helpful.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from John Radcliffe Hospital

Thank you for your comments regarding the kind and helpful staff at your ENT appointment at the John Radcliffe Hospital. However, I am very sorry that you have concerns regarding the 6-8 month waiting list for surgery. We would be very happy to investigate this for you and provide you with a response. If you would like us to do this, please do not hesitate to contact Chloe Saunders, Complaints Coordinator on 01865 772427 or at chloe.saunders@ouh.nhs.uk who will be happy to discuss the complaint process with you.

  • {{helpful}} of {{total()}} people think this response is helpful