"Differing Views of medical staff"

About: Musgrove Park Hospital

I can not praise A & E department enough very thorough kept me informed of everything they were doing. Had few tests etc and was told needed a CT scan in morning and sent to MAU for the night. MAU was a different story not kept informed in fact woke in morning to be told I could go home with no CT Scan as requested by Dr in A & E when questioned what the Dr had said the night before it was dismissed and I was made to feel like I was going mad!!! Now having to go to my GP to seek his advice based upon the results at A & E just in case that Dr was right!

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Response from Musgrove Park Hospital

Thank you very much indeed for taking the time to write to give praise to the staff who recently cared for you in the A&E Department at Musgrove Park. It is always a pleasure to receive commendations such as yours and I thank you for your kind comments; positive feedback is much appreciated. However, I am sorry to read about the concerns you have regarding the MAU Department at the hospital. Would you like to contact the Patient Advice & Liaison Service (PALS) at Musgrove Park so that you can talk to one of our PALS Officers who would be very happy to help you? Please telephone: 01823 343536 or e-mail the team: pals@tst.nhs.uk Lucille Hoose. PALS & Complaints Lead

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