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communication has been abysmal

Posted By lost all faith

"communication has been abysmal"

About: Lincoln County Hospital / General medicine

(as a relative),

"Not my normal ward, Just come on shift, I haven't read the medical notes yet"

Any sound familiar? Or staff looking anywhere but at you so as not to make eye contact?

My Mum has been diagnosed with cancer and all she and the family want is for her to be cared for in a civilised manner.

But far from this, we have seen her go from a fit 77 year old to a frail woman who has lost at least 3 stone in weight in under 3 months and is barely able to stand.

She has been shuffled around hospitals and wards for the past few months,

Communication with us has been abysmal, getting information is like getting blood from a stone.

I had the greatest respect for doctors and nurses but this has now sadly gone, I believe we should get back to basics and nurses nurse, spend time with patients talk to them explain what is happening good or bad, raise concerns with your Ward sister or matron ( whatever this years structure is! ) question people, even the best are sometimes wrong.

And finally we are all getting older and it may well be you laying there with your family helplessly looking on.

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Responses

Response from United Lincolnshire Hospitals NHS Trust 9 years ago
United Lincolnshire Hospitals NHS Trust

Submitted on 13/01/2015 at 17:46
Published on Care Opinion at 20:49

Dear lost all faith

We are very sorry to hear of your current experience, we would like the opportunity to speak with you so that we may address your current concerns.

In the first instance, can I please ask that you contact Sharon Kidd, Patient Experience Manager who will be able to take more specific details and then this will allow us to speak to you and also look into the issues you have raised. She can be contacted by email - patient.experience@ulh.nhs.uk or 07799 868206.

Regards

Bridy Clark

Head of Nursing

Lincoln and Louth Hospitals

Response from Sharon Kidd, Patient Experience Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust 9 years ago
Sharon Kidd
Patient Experience Manager, Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 15/01/2015 at 21:35
Published on Care Opinion at 22:12

picture of Sharon Kidd

Dear lost all faith

Thank you so much for contacting me. I hope that the matron was able to a help you and answer all of the questions we discussed.

If you need any further help please contact me directly.

Regards

Sharon

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Update posted by lost all faith (a relative)

Hello

A meeting was arranged to meet the ward matron, doctor and a representative from McMillan nursing during my evening visit to my mum.

My wife and I where met on the ward by the matron and doctor but the representative from McMillan was unable to attend.

We expressed our concerns and was listened to which is all that we wanted for the past few months, the doctor explained the situation to us and answered all our questions, we would like to thank him for all the time he gave us.

The matron was also a great help and very easy to talk to, she also explained the nursing plan for mum.

Mum appears a lot happier now and this can only be a good thing going forward.

I have to be pushed a long way to complain about anything but something had to be said and done.

I would also like to thank my wife as she noticed certain symptoms in my mum weeks ago but again no one listened.

Thanks again from our family.

And thanks to Sharon Kidd for the rapid response.

Response from Lincoln County Hospital 8 years ago
Lincoln County Hospital

Submitted on 22/05/2015 at 15:00
Published on nhs.uk on 23/05/2015 at 01:00

I am so disappointed that this has been updated so late on this website - we posted a reply on Patient Opinion as you know back in January and you got in touch directly and we were able to meet with you and resolve your concerns within just a couple of days. For completeness I have pasted our responses below: We are very sorry to hear of your current experience, we would like the opportunity to speak with you so that we may address your current concerns. In the first instance, can I please ask that you contact Sharon Kidd, Patient Experience Manager who will be able to take more specific details and then this will allow us to speak to you and also look into the issues you have raised. She can be contacted by email - patient.experience@ulh.nhs.uk or 07799 868206. Regards Bridy Clark Head of Nursing You then contacted Sharon and replied to us: A meeting was arranged to meet the ward matron, doctor and a representative from McMillan nursing during my evening visit to my mum. My wife and I where met on the ward by the matron and doctor but the representative from McMillan was unable to attend. We expressed our concerns and was listened to which is all that we wanted for the past few months, the doctor explained the situation to us and answered all our questions, we would like to thank him for all the time he gave us. The matron was also a great help and very easy to talk to, she also explained the nursing plan for mum. Mum appears a lot happier now and this can only be a good thing going forward. I have to be pushed a long way to complain about anything but something had to be said and done. I would also like to thank my wife as she noticed certain symptoms in my mum weeks ago but again no one listened. Thanks again from our family. And thanks to Sharon Kidd for the rapid response. Thank you again for your feedback. Yours sincerely Jennie Negus. Deputy Chief Nurse

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