"Complex medical problems not understood"

About: King's College Hospital (Denmark Hill) / General surgery

(as a relative),

I took my mother who has complex healthcare issues to see the oral surgeons at Kings-the dentist we saw was great but as my mum needs a general anaesthetic and is high risk we were asked to go to the pre-assessment service.

We saw a lady in a blue sisters outfit. She was quite nice but did not really understand any of the medical problems and I had to explain them. She ordered tests and wanted to do blood tests but my mum has a blood disorder and doing tests many weeks in advance is pointless. She clearly had a list to work from but no real clinical judgement. Her badge stated that she was a dental nurse which I understand is not the same as a registered nurse.

Asking someone to do this kind of thing without the right skill or experience seems very risky.

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Responses

Response from King's College Hospital (Denmark Hill)

Thank you for your feedback. I am sorry to hear that your experience has not been satisfactory. It would be helpful if we could have a bit more information so that we can look into the issues that you have raised and I would encourage you to contact our Patient Advice and Liaison Service on 020 3299 3601 or email PALS at kch-tr.PALS@nhs.net

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Update posted by PoppyP (a relative)

Thank you for your response but I posted this almost 2 years ago.

I got my mum referred to a different hospital.