"I would like to make some positive comments about..."

About: Torbay Hospital

I would like to make some positive comments about my stay in Torbay Hospital 24/25 December 2014. I was very surprised on Christmas Eve to receive a visit form my GP at 5pm advising me to go to A&E without delay as a second test result suggested possible Pulmonary Embolism. I went to A&E, and was triaged fairly quickly. Although I had to wait, I was examined after about 2 hours and admitted to EAU3 where I stayed until mid-morning 25 December. As a result of a CT scan it was confirmed PE in both lungs and I received prompt treatment and was released home on the understanding that I return for further PE treatment that night and on the 26th prior to being seen at TAIRU on the 27th. My treatment and care on EAU3 was super. I was treated kindly and with dignity, and the level of skill at a busy time never faltered. (On Christmas morning I was very touched to receive a card and diary from the League of Friends and a gift from the ward. I'm not a sentimental person, but this meant a lot at a time of worry. Very thoughtful.) The resulting treatment on EAU3 was professional and I was happy with my experience. They even managed to raise a laugh from me about the Fragmin injections, which helped enormously. In TAIRU on the 27th I was accompanied by my husband, and I have to say was amazed and pleased by the level of information, and care I was given by Sister. Everything was explained clearly and I was left in no doubt about the process during the following few days. On returning home I was visited by the MAT sisters, who again were professional and treated me with dignity and kindness. I cannot commend all the treatment I received too highly. It made the difference between feeling dismal and feeling encouraged. Since then I have been discharged back to the GP, and my results have continued to be encouraging. Many thanks to all, at a time when everyone seems to be taking opportunistic pot shots at the NHS (I have to say, no change about that from when I used to work in the NHS 1989-1996), it needs to be said that it's valued and the people working within are valued too. What an amazing service it is. Thank you

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Responses

Response from PALS Dept, Torbay and South Devon NHS Foundation Trust

Thank you for your kind comments. We are really pleased that the care and treatment you received reached the high standards we constantly strive to achieve.

Kind regards South Devon Healthcare NHS Foundation Trust.

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Response from Torbay Hospital

Thank you for your kind comments and for taking the time to comment . We are really pleased that the care and treatment you received reached the high standards we constantly strive to achieve. Staff appreciate hearing about patients’ positive experiences and your feedback will be shared with those concerned. Kind regards South Devon Healthcare NHS Foundation Trust.

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