"Fabulous care on Ward 57"

About: Southern General Hospital / Elderly Medicine

(as a relative),

My aunt has now had 2 long admissions on this ward. it is medicine for the elderly, the ward is very busy and over months I have seen just how stressful it can be, many patients are confused and very frail, and require lots of hand on care,

The staff on this ward care for each person tirelessly they still offer a smile and reassurance, buzzers constantly ring and they attend to the inpatients as efficiently as they possibly can. through no fault of their own patients can indeed be very angry and agitated hitting out and nursing staff, but the staff on this ward still deal with everything so well. they care and take time to listen and to explain as best they can to people who are suffering dementia and other problems, and still manage a smile and fabulous care. working 12 hours in such a busy place I have heard them sing to patients, smile, hold their hands always doing their very best for them. the auxiliary staff are so helpful, the nurses always willing to take time to say what's happening with my aunt and how she has been, some days she can be very difficult with them! The Sister on the wards regularly comes round talking to relatives and patients, the staff give 100%.

My aunt remains an inpatient for the time being but it makes such a difference to know that, she is being cared for so well

Thank you so much to all staff on ward 57.

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Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Thank you so much for taking the time to share the experiences of yourself and your aunt of ward 57, I have shared your comments with the Senior Charge Nurse for the ward, Joan McKendrick and her team. We really appreciate when relatives take the time to provide positive feedback.

We are keen to set up a forum for relatives to allow us to continue to improve the care we deliver, if this is something you feel you would like to be involved with we would greatly appreciative, Joan will be able to give you more details of what would be involved.

Thank you once again for your kind comments.

Geraldine Marsh,

Lead Nurse,

Medicine for the Elderly

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Response from Ian Reeves, Consultant Physician, NHS Greater Glasgow & Clyde

I'd like to add my thanks for your comments.

The Southern General Hospital Dept of Medicine for the Elderly developed this specialist unit (Fairfield) for patients suffering from delirium and dementia.

It's particularly heartening to learn from you - as a relative - that this change in service design, and subsequent delivery of care, has had a notable effect on patient care.

I doubt you would have seen this level of care a few years ago before these changes were made.

I'll pass on your comments to the consultant, Dr Steven Wishart. He has been an inspirational force for improving the care of patients with dementia and delirium, within ward 57 and elsewhere.

Dr Ian Reeves

Consultant Geriatrician

Greater Glasgow and Clyde

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