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keen to provide constructive and concerned feed back

Posted By Grateful but concerned Patient

"keen to provide constructive and concerned feed back"

About: Stoke Mandeville Hospital / General surgery

(as the patient),

The NHS Direct feedback system does not work and did not work 2 months ago.

In my second visit to Stoke Mandeville for surgery I received excellent pre-op care and successful surgery. However, I have grave concerns regarding the safety, sense and practicality of staffing hours on the General Surgery Ward (Ward 16).

Nurses and their auxiliary colleagues work 14 hour shifts so that they can pack a weeks work into 4 days (2 x 14 - one day off - 1 x 14). These staff are responsible for administering drugs, patient care and monitoring. In my view, it is impossible to sustain high standards of care and attention to detail when you are working such long hours.

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Responses

Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust 9 years ago
Anthony Banton
Patient Experience Manager,
Buckinghamshire Healthcare NHS Trust

Submitted on 12/01/2015 at 14:58
Published on Care Opinion at 15:03

Dear responder

Thank you for your feedback. I have taken note of the concerns you have raise about the working hours of staff based on ward 16 at Stoke Mandeville Hospital.

I will ask the matron for the area to comment on your concerns and I will post the response to this thread once I receive it.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Grateful but concerned Patient (the patient)

Given that my concern raised a relatively simple question related to an issue that has many facets, I wonder when I can expect to receive a reply?

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