"multi-teeth extractions"

About: Eastbourne District General Hospital

My procedure had already been cancelled twice, both on the day scheduled, so i arrived at the hospital with trepidation. A nurse made sure I was comfortable and was soon admitted into the treatment room. I am normally terrified of dentists after several bad experiences in the past. I was given many injections for pain relief and for the first time in my life of 54 years it did not hurt very much. One of the teeth had problems as part of the root would not shift even after using a drill. I was extremely impress that the S.H.O. who was doing the procedure called in the senior consultant, between them they managed to remove the root. Several stitches were required. I have several underlying medical conditions which means I am a frequent visitor to hospitals, so I can judge the Oral/maxi-facial unit at Eastbourne fairly. They were superb and the two nurses were also brilliant. My only issue is the daft system of queuing up in the main reception area for all patients to sign in and then register again at the respective outpatients clinic . The large Outpatients reception area and separate entrance built some years ago at great expense is no longer used. Also when one rings up the Hospital , they answer "East Sussex Healthcare" and not Eastbourne DGH, If the switch-board caters for both Hastings and Eastbourne Hospitals why not say Conquest and DGH hospitals. In the private sector no one would say the parent company if one rang a subsidiary. I can only suppose this is an idea of a NHS manager with time on his hands

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Response from Eastbourne District General Hospital

Dear Mr Cullen Thank you for providing feedback on NHS choices, we apologise for our delay in responding. We're pleased to read your positive comments about the care you received from the Consultant (and team) in the Oral and Maxillofacial Unit at Eastbourne DGH. It's always very encouraging for staff to receive good feedback. They will be pleased to hear that they made a difference to a 'terrified patient'. With reference to your comments about the booking in system and switchboard, we have forwarded your valuable feedback to both departments for consideration. If you would like to discuss your comments in more detail, please do not hesitate to contact our Patient Advice & Liaison Service on 01323 435886 or by email at esh-tr.PALSE@nhs.net. Thank you once again for taking the time to provide feedback.