"Thank you to the maternity staff for excellent..."

About: Royal Berkshire Hospital

Thank you to the maternity staff for excellent care, from the member of staff in the Fertility clinic who gave first class care through a number of miscarriages (I couldn't have asked for better support), the calm & friendly theatre staff who put both my partner and myself at ease when they performed my c-section and the invaluable advice & support from the Care Assistants & Midwives on Marsh ward. The one thing I was very worried about was poor communication skills of some staff having heard of bad experiences from friends. As it happened I only met a few of these staff, and everyone who cared for me had excellent communication which made my experience a lot more relaxing than if there had been communication barriers. The only thing I could fault was the food whilst on a Marsh Ward. The main meals (eg the hotpot & bean chilli) were very tasty, nutritious and filling so top marks there, but the soups tasted as if they were from a packet and were watery, tasteless and hardly nutritious.

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Responses

Response from Royal Berkshire Hospital

Thank you for taking the time to give us your feedback. We are pleased to hear that you were happy with the level of service we offered and that you were given good care and support. The matron for the area will pass on your comments to the staff, who are always glad to hear the positive feedback we receive from families who have used our service.

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