"2 appointments postponed without informing me"

About: BMI - Thornbury Hospital (Sheffield)

I am so outraged, I was scheduled 2 appointments with the Knee clinic and both times these were postponed. Worse thing is no-one bothered to inform me! They said they called but I did not receive a single miss call. For my second scheduled appointment I actually went to the hospital to be only told that my appointment postponed. So much inconvenience and the reception staff couldn't care less.

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Response from BMI - Thornbury Hospital

Please accept our apologies, I understand that the hospital is looking into your complaint and hope to help you swiftly.

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