"Appalling communication"

About: William Harvey Hospital

I rang to get biopsy results for four weeks. I was promised that I would receive the results within two weeks. I repeatedly rang the ENT secretaries who either didn't answer the phone or didn't return my calls, in the end I had to ring the complaints line. At this point I assumed the biopsy must be clear. The complaints department were great and got my results it's just a shame the biopsy wasn't clear and I have lost weeks of treatment. Unacceptable.

Story from NHS Choices

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for your feedback, and I am sorry that there was a delay in getting your results. I am glad that our patient experience team were able to help you. Best wishes for any future treatment you may require.

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