"Comments from service users"
About: Right Steps Wakefield Right Steps Wakefield Wakefield WF1 3AE
Posted by Wish748 (as ),
These are the latest comments from our Service Users that have been fed back to us as part of the Patient Experience Questionnaires:
PEQ: It seemed to be a long wait for my first appointment but subsequently all went well and helped me and was very beneficial indeed.
PEQ: Really great Service which has helped me to understand myself much better and make positive changes to my life.
PEQ: Cara at Wakefield was brilliant and so understanding.
PEQ: When I eventually got treatment (waited from Nov'13 - July'14) my Therapist really took her time to explain how my condition manifests itself and how to deal/treat it - helping me through each step on the way.
PEQ: I didn't have many sessions and they only last 30mins a time, so sometimes I felt I had to rush. However, my counsellor was brill.
PEQ: I was happy with the way I was treated as a person and not just a number my Therapist Laura was amazing and really helpful.
PEQ: Although I didn't get to see a Therapist I felt the lady who rang me (Rose) was very caring and suggested self help leaflets, which were very helpful I am going to try and self help my feelings If I can't cope I will not hesitate to ring Turning Point. Thank you to all.
PEQ: I found this therapy extremely helpful for my anxiety that had got out of control. I wanted it to work so did embrace the principals wholeheartedly. I understood to make it work I had to do the exercises set to show me the therapy does work once I believed this and it altered how I thought as well as reacted I was only ever going to improve.
PEQ: An excellent support services carried out by a good team who took time and are with regard to excel person's individual needs.
PEQ: I attended a group rather than one to one sessions for me this was a good way of accessing support because I had lost some of my confidence. I was out of work when I attended the Group and attending every week ensured there was a structure to my week. I was not sure if sessions would have helped as I was "that bad" compared to how I had been in the past however, it really worked and when I am feeling anxious and not confident I give myself a "talking to" and do not let things bother me as much. If you would like other information for any reason please contact me. Thank you so much as I am now feeling I am starting my life again x
CARD: Stephen – Thank you so much for all your support throughout my CBT sessions whilst the techniques you have given me have been fantastic and helped me a great deal, it was your input that made me really believe that I could do things I had previously worried about and also improve my confidence. Hopefully I can continue to use what I have learnt and experienced to progress further. I really appreciate all you have done. Kind regards,
PEQ: Constructive and reassuring felt well supported.
PEQ: All of the staff at Rightsteps have been fantastic! Extremely helpful and professional at all times Rachel! THANK YOU SO MUCH.
PEQ: Claire listened to all my issues – it did help telling all my problems to a “stranger” sometimes you can’t do this with the family.
PEQ: I found the experience beneficial and helpful and I was helped to get things in proportion and to be able to deal with my problems.
PEQ: I got help very quickly and was made to feel comfortable and normal. Thank you
PEQ: Excellent service. Hope I find a Service like this when I move to Cumbria. Thank you very much
PEQ: Very pleased with the service provided, was very surprised how quick my progress was.
PEQ: Very friendly, honest advice and realistic advice. I do feel this has helped me.
PEQ: I have had numerous group therapies, but I have only just received an appointment for one to one counselling
PEQ: I found that talking to someone outside my family was the best for me and helpful.
PEQ: 3 month waiting list was a disappointment. Steven was fantastic and will be forever grateful for his help, professionalism and kindness.
PEQ: The waiting time for the first appointment was too long. However, the treatment was excellent when eventually received.
PEQ: I was really grateful to Rachel and the Service it was like a lifeline I have listened and got a better understanding to my illness and feel I had support by Rightsteps and am trying to put these techniques to practice. I feel I have come a long way but still have a way to go yet.
PEQ: With regard to Turning Point Rightsteps I did not realise that the NHS had this service available. I am inclined to of the phrase a trouble shared is a trouble halved! Thank you for the two booklets
PEQ: My assessment was done over the phone, although it was very professional and sympathetic I do wonder if the result would have be different with a face to face assessment where more discussion would be forthcoming.
PEQ: I have attended two courses and one to one sessions at the centre and found them all to be of great interest. I have received help and understanding with my problems and have never at any time felt intimidated. Thank you very much for all the support.
PEQ: I was pleasantly surprised to have a Therapist so nice, and who listened to me. Rachel has given me the confidence I needed to get myself back to normal. Thank you Rachel.
PEQ: I found it helpful talking to Rachel and it worked out better instead of pushing it to one side. I have moved on from these sessions and building my life back together.
PEQ: The therapist was fantastic and went above and beyond to help me out with the two questions I had and information I required. She was brilliant in her delivery and also followed up where necessary with me. Many thanks.
PEQ: By getting individual paperwork instead of masses in on go it was easier to work to a goal that worked well for me, talking and listening to someone who understood my situation, help me so well and so got a result much quicker than I imagined. Thank you.
PEQ: I used the telephone facility. Each and everyone I spoke to over the phone had a caring, kind and comforting approach to my calls. (The relaxation CD, I found particularly helpful). Each call always ended on a positive note which enabled me to push myself forward, even if, at the time, I didn't think it possible. A big thank you.
PEQ: After referring myself for treatment I was sceptical about being offered a 6 week group course but this was actually very helpful to me. I never received one to one treatment as months went by of me being on the waiting list I feel someone who is in a worse position that me might struggle lone for that amount of time.
PEQ: I feel that my therapist helped me through my difficulties. Due to her step by step approach I gained confidence and a better understanding of how to deal with my OCD. Since my appointments I feel that I have got better and I have trust and confidence in Rightsteps should I request help in the future.
PEQ: The group meeting are not all what I thought they would be like each session is conducted in a very calm and informal manner making it easy for an individual to be open about themselves and join in if they wanted to. I came away from every session feeling very relaxed and pleased with what I had learned.
PEQ: I found the telephone service/therapy a waste of time I didn't feel the Therapist fully took on board what I told her. The face to face Therapy with Leanne has changed me as a person which has helped me and my whole family it has totally changed my life without Leanne helping me over the last 6+ months I do not think my family would still be intact and together. Thank you very much! ! !