"Excellent Care"

About: Wansbeck Hospital

I chose to have my recent shoulder operation at Wansbeck Hospital after some research into the hospital, despite the fact it is almost 100 miles from my home. I'm delighted to say I wasn't disappointed. The surgeon was superb. I was very nervous about the operation and hesitated about having it done at all but he was incredibly reassuring, which gave me the confidence to proceed. He is clearly a very skilled practitioner as I am making great progress and the scarring is barely visible; the district nurse also commented on how good a job he did with a 10 out of 10 from her. I must also mention the fabulous care I received from the Ward Sister and her nursing staff on Ward 7 - they made me feel very much at home and at ease, particularly given my trepidation at being in hospital in the first place. The food was excellent and I never wanted for anything. The staff were also incredibly welcoming and helpful to my husband and family who had travelled quite a distant to be with me. The ward, and hospital in general, was spotlessly clean - which again, was very reassuring. I cannot thank you enough for the excellent standard of care you provided; truly outstanding and wholeheartedly appreciated. Many, many thanks. Wishing you all a Happy New Year.

Story from NHS Choices

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Responses

Response from Wansbeck Hospital

Dear Margaret, Happy New Year ! Thank you so much for taking the time to share this story with us. I am so delighted that 2015 is starting with a very successful shoulder operation out of the way . You have described beautifully the many aspects of care that need to come together to provide a high quality patient experience - it is lovely to know how the orthopaedic team got this exactly right for you. Knowing that you travelled a long way and placed trust in our care will mean a great deal to the team. I will ensure that they all have the opportunity to read your kind words. Do let us know if there's anything else you need as your recover. with thanks again, Annie

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