"gynea emergency clinic"

About: Queen's Hospital (Romford)

I have used the Gynea emergency clinic on a couple of occasions due to severe pelvic pain. On one occasion I was refused to be seen as i referred myself rather than obtaining a gp referral. Self referral is appropriate when you are already under the Gynea team, which I am. I was sent home in agony with even oramorph not controlling the pain. I got a referral from my gp and went in again two days later. This time I was seen, as I refused to go after the same nurse tried to send me away again. I was promptly sent for an emergency scan by the dr, but the sonographer couldn't see my ovaries. It was therefore concluded by the Dr that I must be fine, despite the inconclusive scan and the level of my pain. I was again sent home, in agony. While I understand that Endometriosis and pelvic pain is not technically an emergency, the fact that oramorph was not controlling my pain warranted some intervention. Even if it was just to help me manage the pain better or give me a break from the pain with something better. I was exhausted and Very distressed by the amount of pain I was in, regardless of whether the pain was a sign of an emergency or not. I was made to feel like I was wasting their time, when the fact I had gone into hospital at all showed the extent of the pain. I understand that statistics etc are important, but quality of life for individual patients need to be taken into account as well. If there is nothing they can do for the causes of the pain, then drs need to look at what they can do to help the pain.

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Response from Queen's Hospital

Thank you for your comment on NHS Choices. I am sorry that weren’t happy with your experience visiting our Emergency Department. I am concerned that the doctor that saw you was unable to do anything to alleviate your pain, following your scan. I would like to look this into you. Please contact me via our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk so I can do this. Yours sincerely Nadeem Moghal Medical Director

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