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A&E = No dignity

Story from nhs.uk

"A&E = No dignity"

About: Colchester General Hospital

The nurse is rude and aggressive in tone. She provided no empathy to a woman going through a terrible ordeal. When asked for help she was abrupt. When asked of her name she declined and hid her badge. This is not appropriate when you want to feel confident with the medical staff and need to be able to complain if you feel it is appropriate.

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Responses

Response from Colchester General Hospital 9 years ago
Colchester General Hospital

Submitted on 13/01/2015 at 11:50
Published on nhs.uk on 14/01/2015 at 00:01

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Comment on Accident and emergency services 06/01/2015 08:30:38”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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