"A long evening. . . . . ."

About: West Suffolk Hospital

Between Christmas and New Year [2014] I fell and sliced my ear almost in two. I drove myself on this Saturday night to A & E. It was quite busy but not full. Most of the people were, like me, walking wounded or with debilitating problems like toothache. There was one drunk who was put in a corner to sleep it off. I expected to wait three hours but, in fact, was seen within two. My treatment lasted an hour and a half. The reception staff, Triage nurse, and treatment doctor were very steady and calm, patient, sympathetic and gave their time with a smile and a listening ear. Fortunately, that night, there seemed to be few ambulance arrivals to make the evening longer or more complicated! I have nothing but praise for these wonderful people!! Do I have any thoughts?. . .of course!! I was surrounded by people who moaned incessantly because they weren't being seen soon enough - this was mostly fuelled by the news reports; the result makes for a sharks' feeding frenzy making the lives of other patients and staff more difficult! At least two patients rang 111 thinking they would be seen sooner than the others. . . . .their efforts were not rewarded and we were seen in the order we arrived! Having gone through A & E and being fairly well informed regarding hospital procedures, I would suggest more information-boards on the walls of waiting areas regarding: how hospital departments work, the differences from daytime to night time, how protocols and and safety systems affect department working, etc., etc.. Any information can serve only give people a better understanding of the world they inhabit - without it we sit in waiting areas and listen to opinions not founded on evidence and that is just prejudice!! Thank you for looking after me!

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Response from West Suffolk Hospital

Thank you for taking the time to post your lovely comments and suggestions to improve the patient experience. We have passed them onto our Emergency Team.

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