"Kind staff"

About: Southampton General Hospital

I visited the Orthopaedic Review Department with my 90 year old mother as an outpatient, as a follow up from a fall she had in December. I cannot thank the staff enough for the kindness and understanding they all showed towards both my mother and myself. Too many people complain about the NHS but I cannot praise it highly enough. A thank you in particular to the kind lady who was on reception who went above and beyond to make sure my mother's visit was as quick as possible.

Story from NHS Choices

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Response from Southampton General Hospital

Thank you very much for finding the time to share your feedback, which has been passed on to the team. It is great for staff morale to be able to reflect on when they have got it right, especilally during particularly challenging times for the NHS.

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