"Excellent service recieved"

About: Russells Hall Hospital

My daughter became suddenly unwell so we took her to Russells Hall A&E. Within minutes of our arrival she was seen by an experienced Staff Nurse. Following this assessment she was then seen by a doctor who was kind, understanding and extremely knowledgeable. Sister then continued to monitor my daughter alongside two Clinical Support Workers. The treatment she received and the speed with which things were dealt with was very impressive. At all times we were kept up to date with test results and changes in her condition. During this time the department was extremely busy, but at no time were we made to feel we didn't matter. A very special thank you must go to the doctor and sister for their compassion and understanding, they were unbelievably kind and caring and despite the busyness around them we never felt rushed or that anything was too much trouble. We as a nation are very quick to complain and condemn......however your staff are a credit to your hospital and we feel very privileged that during our short visit with you my daughter received the attentions of such outstanding individuals. They are a credit to you and as such should be commended highly. Many thanks.

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Responses

Response from Russells Hall Hospital

Thank you for taking the time to give us such glowing feedback about your daughter’s experience of our A&E department. We are always delighted to receive such positive comments from our patients and it is wonderful to hear how impressed you were by the team involved in the care your daughter received. We pride ourselves on the quality of the care and treatment we deliver so we are glad that you felt well looked after by all. We will be sure to pass your comments on to our A&E department who will be thrilled to receive such lovely feedback.

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