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Outpatient Bloodtest

Story from nhs.uk

"Outpatient Bloodtest"

About: Hillingdon Hospital

Just wanted to highlight the fantastic service I recieved this am. I was concerned about hospital waiting times, given all the recent articles on the news and the queue to THH carpark! However, once I took my ticket, I waiting approx ten minutes, if that, to be seen and was greeted by a lovely lady who put me at ease (I am someone who once fainted after a bloodtest while walking through the rows of chairs in an attempt to escape), and her colleague who also distracted me with chit chat. It was all over in seconds and I would like the team to know that there fantastic efforts were much appreciated.

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Responses

Response from Hillingdon Hospital 9 years ago
Hillingdon Hospital

Submitted on 09/01/2015 at 10:16
Published on nhs.uk on 10/01/2015 at 00:01

Thank you for your really nice comments regarding your experience in the Haematology department; we appreciate that you have taken the time to share this and are happy that your experience was good. I have shared your feedback with the staff on the department. They were delighted to hear your comments; they do strive to deliver a good service and it is always good for staff moral to receive praise where praise is due. Much appreciated comments, thank you. Irene Moriarty, Senior Phlebotomist.

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