"Overloaded A&E grace under pressure"

About: St Peter's Hospital (Chertsey)

My elderly mother attended A&E on Saturday 3 January during a "Major Incident". She had become very sick and confused. The conditions were appalling: huge numbers of patients waiting in the waiting area and queuing up on trolleys, many very sick. My mother arrived early afternoon and did not get a bed until 11 that night, however, a quiet corner was found by the triage nurse so that she could lie down comfortably. All the staff were under enormous pressure, but they were all calm, efficient, competent and very kind. I heard not one word of complaint from any of them about the enormous pressures under which they were working. They just got on with it. I cannot praise their attitude and behaviour hightly enough. I am deeply grateful to them for their care of her.

Story from NHS Choices

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Response from St Peter's Hospital

Thank you for taking the time to post comments about your experience of our A&E department. We are pleased to hear you had a positive experience with our staff and the care they provided your mother, despite the challenges we are currently facing. I will make sure your comments are passed on to our A&E team.

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