"Mental health should be as important as any physical treatment"
About: Forth Valley Royal Hospital / Acute assessment unit Forth Valley Royal Hospital Acute assessment unit FK5 4WR
Posted by Annoyed Husband (as ),
My wife was admitted to FVR with acute pain and placed in Room 7 on AAU3. My wife suffers from depression and bad nerves and her condition was exacerbated by the poor conditions in this room. The window does not shut properly, leading to a constant draught and whistling sound, made worse by the constant clatter of trolleys being pushed along the concrete walkway outside the window. However, the worst aspect was in the corridor outside the door, where a bleeper is mounted on the ceiling and this goes off loudly every few minutes making sleep virtually impossible. Apparently it is used by A&E to summon extra staff. Surely a better way can be found to alert staff than one which deprives sick people of any chance of sleep?
Clinical care was variable. Some of the staff were very good, but some were not so. My wife had surgery in November to remove the nails from both her big toes and these still had dressings on them which needed changing frequently. She says she asked eight times for these to be changed and eventually I had to bring in dressings and do the job myself.
A scan eventually revealed that my wife had a cancerous tumour on a kidney and this news was given to her bluntly by a doctor totally lacking in compassion and patient communication skills and, although she was obviously very upset, nobody offered to contact me (surely they should have asked me to come in before breaking the news to her? ) and she had to ask a nurse to phone me. Subsequently, we both had a meeting with a doctor from Urology who was both very professional and compassionate and in complete contrast to his colleague in his caring manner.
My wife is still traumatised and terrified of going back for an operation to remove a kidney. Subsequently, GP's from our local surgery have provided brilliant support, but they are shocked at the deterioration in my wife's mental condition as a result of her brief stay in FVR. Surely the mental well-being of a patient in hospital is as important as their physical treatment?