"Impressed with the facilities overall"

This was the first time I had visited the Treatment Centre at QMC Nottingham. I was very impressed with the facilities overall. However, the waiting area outside the consultant’s rooms was very cramped and uncomfortable. I heard nurses talking over the top of the patients’ heads as if we weren’t there which I really didn't like. They were discussing their hot flushes and moaning about the doctors. It was very unprofessional. I had to wait there almost 45 minutes. Professor Atherton was, as ever, helpful as he genuinely listens to his patients.