"Very happy atmosphere"

About: Westmorland General Hospital / Langdale Unit

(as the patient),

My stay in the Langdale Unit at Westmoreland Hospital, given that I would have preferred to not be there at all, was very pleasant. The staff were extremely kind and efficient and there was a very happy atmosphere. I was particularly pleased to see the way in which they treated the older, physically vulnerable ladies. Having read and heard stories of such appalling and neglectful treatment to such people in other hospitals around the country, it was very reassuring to see the care that was taken. They made sure their food and beverages were rushed to patients and had not been left to get cold and also helped people with feeding if they needed it. Perhaps some lowered voices during the night time would be beneficial to patients but that is only a minor criticism.

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Responses

Response from Graeme Nicholson

Thank you for your posting. I am very grateful to you for taking the time to feed back your experience.

I was delighted to read that your experience with us on the Langdale Unit was such a pleasant one and particularly reassured by your comments regarding the care of vulnerable patients. I will take great pleasure in feeding back your comments to the team.

I take on board your comment about 'noise at night'. You may be aware that the Langdale Unit will undergo a full refurbished in the near future and the issue of noise (particularly at night) is something we are already considering. Indeed, I would be delighted to hear from you if you have any suggestions that you think might be helpful for us to consider.

Thank you again for the feedback!

Best wishes.

Graeme

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