"Can't book an initial appointment"

I have become frustrated trying to book an initial appointment for my daughter over the telephone, on the appointment line (0121 466 5555). I was told I couldnt book an appointment until I had a letter, now that I have the letter I have tried calling twice - I've been on hold for 7 minutes on both calls and hung up. There is no info about where you are in the queue and it feels like nobody is ever going to answer. I kept hearing automated messages, first from a lady, then back to a man's voice - it then starts ringing but goes back to an automated message. I have even tried ringing the Switchboard and it just rings out. I still haven't been able to make an appointment for my daughter.

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Responses

Response from Birmingham Dental Hospital

Dear Patient I am sorry you have experienced difficulties contacting the appointments office of Birmingham Dental Hospital. This is disappointing and I would like to sincerely apologise for the frustration you describe in your comments. The Customer Services Team will be happy to assist you in contacting the Dental Hospital, and you may wish to contact them by free phone on 0800 917 2855 between 9am and 5pm Monday to Friday. The team have been advised of your feedback and will be expecting your call. The Dental Hospital is aware that patients have experienced difficulties contacting the appointments office and is working hard to improve the situation. Your feedback has been shared with relevant managers so that they are aware of the ongoing difficulties and resulting dissatisfaction. Thank you for giving your feedback and I trust the Customer Service Team will be able to resolve the situation for you when you call. Alison Last Associate Director of Patient Experience.

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