"Long wait for an appointment"

About: Crosshouse Hospital / Ear, Nose & Throat

(as the patient),

I was referred by my GP to either Crosshouse or Ayr Hospital in August of last year for further treatment on my under-active thyroid after the medication I had been given made me feel quite ill.

I am still currently waiting for my appointment to resolve the matter. At the end of January I will be unavailable for 6 weeks as I am going abroad, therefore I would like to have my appointment sooner rather than later. I feel that is unacceptable that I've had to wait this long for my appointment and for my health to suffer as a result.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Nectar910,

I am concerned that you have had to wait so long and I would like to try to help you. Firstly, from your post, I do not have enough information about your referral. With an under active thyroid gland, it is possible you may have been referred to one of several different departments. To be able to help, I wonder if you could contact me either by email on eunice.goodwin@aapct.scot.nhs.uk or phone me on 01563 826222. I would need your CHI number or date of birth and your address and then we can establish exactly where you were referred to and why your wait has been so long.

Thank you for letting us know bout this, it may give us a chance to address this and I am sorry you have had to wait and you feel your health has suffered.

Kind regards,

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Nectar910,

I am sorry I am still unable to help you because I can't check exactly where you have been referred to. I appreciate you may not wish to contact me directly and that is absolutely fine. There are a few things you can do yourself (forgive me if you have been trying these things)

-Contact your GP and ask them to check the referral has been made and where you have been referred to

-If your condition has changed, the GP may be able to re-prioritize your referral

- Ask your GP to check with the hospital that they have received your referral and can they explain what the holdup is

Or you could

- Phone appointments (Referral Management) on 01563 827070 and ask what the situation is. You can also ask for an appointment at short notice

It is important that they are aware that you are due to go on holiday and for how long.

I do hope you get this resolved,

Kind regards

Eunice

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