"Wards good but abrupt attitude"

About: Stoke Mandeville Hospital / Accident and emergency

(as the patient),

The ambulance crew were perfect, staff at A&E were polite, however in a side ward, I was attended by a nurse who was abrupt and rude towards me, accusing me of having an attitude with her. I was put on a trolley with no working buzzer, therefore I soiled myself heavily and was told off by her. She was annoyed at having to clean me up.

transfered to Observation ward for a couple of days then on to St Patricks and the staff there were lovely.

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Responses

Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust

Dear responder

Thank you for your comments. If you think it might help please contact our PALS team on 01296 316042 to discuss your concerns in more detail.

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